Terms of Service

Effective Date: 4/5/2026 (Version 9)

Last Updated: April 4, 2026

These Terms of Service ("Terms") govern your access to and use of the Remote Timers platform, including all websites, applications, dashboards, timer displays, APIs, software, and related services (collectively, the "Service"), operated by Meerkat 9000, LLC ("Company," "we," "us," or "our").

BY ACCESSING OR USING THE SERVICE IN ANY WAY, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.

1. Acceptance of Terms

By accessing, browsing, registering for, subscribing to, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy, each of which is incorporated by reference.

These Terms apply to all users, including individuals, businesses, organizations, venues, employees, agents, contractors, and any automated systems, bots, scripts, crawlers, scrapers, or artificial intelligence agents that access the Service.

Your agreement to these Terms is effective upon your first access to the Service, regardless of whether you create an account or complete a registration process.

2. Eligibility, Geographic Restrictions, and Jurisdiction

The Service is intended solely for users located in the United States. The Service is not intended for use by individuals or entities located in the United Kingdom, the European Union, the European Economic Area, or any other jurisdiction that imposes data protection or consumer protection obligations beyond those of the United States, including but not limited to jurisdictions subject to the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, or the Bundesdatenschutzgesetz (BDSG).

If you access or use the Service from any such jurisdiction, you do so entirely at your own risk. You acknowledge and agree that Meerkat 9000, LLC makes no representation of compliance with non-U.S. laws and disclaims all responsibility, liability, and obligation arising from your access or use of the Service from outside the United States. Any claims arising from such use shall be governed exclusively by Section 14 of these Terms.

You must be at least 13 years old to use the Service. If you are under the age of majority in your jurisdiction, you must have permission from a parent or legal guardian.

3. Description of Service and No Reliance

The Service provides real-time timers, displays, dashboards, synchronization tools, and related functionality for entertainment, recreational, and general business convenience purposes only.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." We do not guarantee accuracy, uptime, synchronization, reliability, availability, or performance.

You expressly agree that you will not rely on the Service for any purpose where errors, delays, outages, or failures could result in harm, injury, death, property damage, financial loss, or legal liability.

4. Prohibited Uses and Safety-Critical Disclaimer

THE SERVICE IS NOT DESIGNED, TESTED, OR CERTIFIED FOR SAFETY-CRITICAL, LIFE-CRITICAL, OR MISSION-CRITICAL USES.

You may not use the Service in connection with medical systems, emergency response, fire safety, evacuation systems, industrial control systems, transportation, aviation, law enforcement, military operations, or any scenario where failure could result in injury, death, or property damage.

Any such use is strictly prohibited and undertaken entirely at your own risk.

5. Accounts, Security, and User Responsibility

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether authorized or unauthorized.

We are not responsible for unauthorized access, compromised credentials, session hijacking, lost devices, or user error.

5.1 Third-Party Authentication

The Service allows you to create an account or sign in using third-party identity providers (e.g., Google). By authenticating through a third-party provider, you:

  • Authorize us to access and store certain profile information provided by that service, including your name, email address, and profile image;
  • Acknowledge that your use of the third-party provider is governed by that provider's own terms of service and privacy policy, which we do not control;
  • Accept sole responsibility for the security of your third-party authentication accounts, including enabling multi-factor authentication where available;
  • Understand and agree that we are not liable for any unauthorized access resulting from a compromise of your third-party authentication provider account.

5.2 Account Linking and Deduplication

When you authenticate using multiple methods (e.g., email/password and a third-party provider) that share the same verified email address, we may automatically link those authentication methods to a single account. This linking occurs only when the email address has been independently verified by each authentication method.

You acknowledge and agree that:

  • Account linking is performed to maintain a single, unified account per user identity and to prevent duplicate accounts;
  • Linked accounts share all data, subscriptions, settings, and permissions associated with the unified account;
  • You are responsible for all authentication methods linked to your account;
  • We are not liable for any access granted through a linked authentication method that you did not intend to associate with your account;
  • If you do not wish for accounts to be linked, you must use different email addresses for each authentication method.

5.3 Account Suspension and Termination by Company

We reserve the right to suspend or terminate any account at any time, with or without notice, for any reason or no reason, including suspected abuse, security concerns, or business decisions.

5.4 Account Deletion by User

You may request deletion of your account and associated data at any time through the account settings within the Service. Account deletion is available in two modes:

(a) Immediate Deletion. You may choose to delete your account immediately. Upon confirmation, we will:

  • Cancel any active subscription immediately (no further charges will be processed);
  • Delete your payment information from our payment processor;
  • Permanently delete all account data, including but not limited to your profile information, timers, settings, themes, branding, usage records, connection history, and consent records;
  • Remove any stored files (such as uploaded logos) from our systems;
  • Anonymize internal audit and billing reconciliation records by removing personally identifiable information.

If you choose immediate deletion, any remaining unused time on your current subscription billing period is permanently forfeited. ALL FEES ARE NON-REFUNDABLE, including any unused portion of a prepaid subscription period (monthly or annual). No credits, refunds, or prorated amounts will be issued for any reason, including but not limited to unused subscription time remaining at the time of deletion.

(b) Scheduled Deletion (End of Billing Period). If you have an active subscription, you may choose to schedule your account for deletion at the end of your current billing period. Under this option:

  • Your subscription will be set to cancel at the end of the current billing period;
  • You will retain full access to the Service until the end of the billing period;
  • At the end of the billing period, your account and all associated data will be permanently deleted as described in subsection (a) above;
  • You may cancel a scheduled deletion at any time before the billing period ends, which will restore your account and subscription to their normal state.

(c) Effect of Account Deletion. Once account deletion is completed (whether immediate or scheduled):

  • All data is permanently and irreversibly deleted. We cannot recover deleted accounts or data.
  • Any publicly shared timer links associated with your account will cease to function.
  • If you subsequently create a new account or re-subscribe to the Service, you will begin with a new account. No credit, data, subscription time, or promotional pricing from a prior account will be applied to a new account.
  • Internal audit records (such as billing event logs) may be retained in anonymized form with all personally identifiable information removed. These anonymized records cannot be linked back to you.

(d) Data Export Before Deletion. Before deleting your account, you may request a copy of your data through the Service. We recommend downloading your data export before initiating account deletion, as data cannot be recovered after deletion is complete. See our Privacy Policy for details on data export.

5.5 Multi-Factor Authentication

The Service offers optional multi-factor authentication ("MFA") methods including authenticator applications (TOTP), passkeys, and hardware security keys. You are solely responsible for (a) safeguarding your MFA credentials, recovery codes, and hardware security devices; (b) maintaining access to at least one active MFA method or unused recovery code; and (c) securely storing recovery codes in a location accessible to you. The Company is not liable for account access loss resulting from lost, damaged, or inaccessible MFA credentials or recovery codes.

5.5.1 Passkeys and Hardware Security Keys. Passkeys may be synchronized across your devices by your operating system or password manager (e.g., iCloud Keychain, Google Password Manager, 1Password, Bitwarden). The Company does not control third-party passkey synchronization and is not responsible for passkey availability across your devices. Hardware security keys are device-bound; loss of the physical device may result in loss of that authentication method.

5.5.2 Recovery Codes. Upon enabling MFA, the Service generates one-time-use recovery codes. Each code may only be used once. You must store recovery codes securely and separately from your primary device. The Company cannot retrieve or reset recovery codes. If you exhaust all recovery codes and lose access to all MFA methods, account recovery may not be possible.

5.5.3 Biometric Data. The Service does not collect, store, transmit, or process biometric data. Biometric authentication (fingerprint, face recognition) used with passkeys is performed entirely on your device by your operating system. No biometric templates or measurements are sent to or accessible by the Company.

6. Subscriptions, Billing, and No Refunds

Certain features of the Service require payment of subscription fees. Subscriptions are billed in advance on a recurring basis (monthly or annually, as selected).

ALL FEES ARE NON-REFUNDABLE. We do not provide refunds or credits for partial billing periods, unused features, downtime, service interruptions, or account termination or deletion, regardless of the reason. This applies to both monthly and annual subscription plans.

You agree that chargebacks or payment disputes may result in immediate suspension or termination of your account.

6.1 Pricing and Changes

Current subscription pricing, feature limits, and add-on costs are displayed at the time of purchase and within your account settings. We reserve the right to change pricing, features, and usage limits at any time. If we change the price of your subscription, we will provide at least thirty (30) days' advance notice before the new price takes effect. Your continued use of the Service after a price change constitutes acceptance of the new pricing. If you do not agree, you may cancel your subscription before the new pricing takes effect.

6.2 Free Trials

We may offer free trial periods at our sole discretion. Trial eligibility, duration, and terms may vary and are subject to change without notice. At the end of a trial period, your payment method on file will be automatically charged the applicable subscription fee unless you cancel before the trial expires. We reserve the right to limit, modify, or discontinue trial offers at any time.

6.3 Promotions, Discounts, and Coupon Codes

From time to time, we may offer promotional pricing, discount codes, coupon codes, migration pricing, loyalty credits, or other special pricing arrangements (collectively, "Promotional Benefits") at our sole discretion.

(a) General Terms. Promotional Benefits are subject to specific terms and conditions presented at the time of the offer, including but not limited to eligibility requirements, expiration dates, and usage limits. Promotional Benefits do not establish a guaranteed ongoing rate, a vested right, or an entitlement to continued discounted pricing unless explicitly stated in a separate written agreement signed by an authorized representative of the Company. Receipt of a Promotional Benefit does not create a contract for continued discounted service beyond what is expressly stated at the time of the offer.

(b) Right to Modify or Revoke. WE RESERVE THE RIGHT TO MODIFY, SUSPEND, REVOKE, OR TERMINATE ANY PROMOTIONAL BENEFIT AT ANY TIME, WITH OR WITHOUT PRIOR NOTICE, FOR ANY REASON OR NO REASON. This includes, without limitation, the right to:

  • Revoke or modify promotional pricing, coupons, or discounts applied to your account or subscription;
  • Correct pricing errors, whether the error was applied in your favor or against your favor;
  • Adjust subscription charges to reflect standard (non-promotional) pricing;
  • Remove Promotional Benefits due to changes in eligibility, program discontinuation, business decisions, or any other reason.

Upon modification or revocation of a Promotional Benefit, your subscription will be billed at the then-current standard pricing for your plan tier beginning with the next billing cycle unless otherwise specified.

(c) System Errors, Administrative Errors, and Corrections. Promotional Benefits may be applied, modified, or removed due to system errors, software defects, administrative errors, third-party payment processor issues, or other circumstances, whether within or beyond our control. You acknowledge and agree that:

  • The application of a Promotional Benefit does not create a binding obligation to maintain that benefit if it was applied in error, applied to an ineligible account, or applied in an incorrect amount;
  • The erroneous removal of a Promotional Benefit does not entitle you to damages, refunds, credits, or compensation beyond what is described in this section;
  • We will use commercially reasonable efforts to correct pricing errors that are brought to our attention in a timely manner, which may include reapplying or restoring a Promotional Benefit that was removed in error at our sole discretion;
  • Our sole obligation for any pricing or Promotional Benefit error shall be prospective correction of the pricing going forward. We are not obligated to issue retroactive refunds, credits, or adjustments for prior billing periods affected by any error, although we may choose to do so at our sole discretion.

(d) Security Incidents and Unauthorized Access. In the event that Promotional Benefits are modified, applied, or removed as a result of unauthorized access, hacking, security breaches, account compromise, or other malicious activity targeting our systems, your account, or third-party services we rely upon, the Company shall not be liable for any resulting changes to your subscription pricing or billing. We will use commercially reasonable efforts to investigate and remediate such incidents, but we make no guarantee that prior pricing, promotional status, or coupon configurations can or will be restored following a security incident. Your sole remedy in such cases is prospective correction as described in subsection (c) above.

(e) No Reliance. You acknowledge that Promotional Benefits are discretionary and may be changed or discontinued at any time. You agree not to rely on the continued availability of any Promotional Benefit when making business decisions, purchasing decisions, or entering into commitments with third parties. You are solely responsible for verifying the pricing terms applicable to your subscription at any time through your account settings.

(f) Abuse and Misuse. Abuse, manipulation, or misuse of Promotional Benefits — including but not limited to creating multiple accounts to obtain duplicate benefits, sharing codes not intended for redistribution, exploiting system errors, misrepresenting eligibility, or using automated means to obtain or apply promotions — may result in immediate revocation of all Promotional Benefits, adjustment of your subscription to standard pricing, and/or suspension or termination of your account.

(g) Limitation of Liability for Promotional Benefits. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE APPLICATION, MODIFICATION, REMOVAL, OR REVOCATION OF ANY PROMOTIONAL BENEFIT — WHETHER RESULTING FROM SYSTEM ERROR, ADMINISTRATIVE ERROR, SECURITY INCIDENT, OR INTENTIONAL ACTION — SHALL NOT EXCEED THE DIFFERENCE BETWEEN THE PROMOTIONAL PRICE AND THE STANDARD PRICE FOR THE SINGLE BILLING PERIOD IN WHICH THE ERROR OCCURRED. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM PROMOTIONAL BENEFIT CHANGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST BUSINESS OPPORTUNITIES, OR COSTS INCURRED IN RELIANCE ON CONTINUED PROMOTIONAL PRICING.

6.4 Usage Limits and Overages

Your subscription plan includes specific usage limits (such as number of timers and concurrent connections). Usage beyond your plan's included limits may incur additional charges as displayed in your account settings. We reserve the right to enforce usage limits and to modify the limits included in any plan tier at any time with reasonable notice.

6.5 Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of the period for which you have already paid. No refunds or credits will be issued for the remaining time in the billing period.

7. Communications, SMS, Email, and Marketing Consent

By creating an account or providing contact information, you consent to receive communications from us, including transactional messages, service announcements, security notices, and marketing communications via email, SMS, push notifications, or other methods.

Message and data rates may apply. Consent to receive marketing communications is not a condition of purchase. You may opt out where required by law.

8. Intellectual Property

The Service and all related content, software, designs, trademarks, and functionality are the exclusive property of Meerkat 9000, LLC and its licensors.

You may not copy, modify, distribute, sell, lease, reverse engineer, or exploit any portion of the Service without express written permission.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND AVAILABILITY.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MEERKAT 9000, LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

11. Indemnification

You agree to defend, indemnify, and hold harmless Meerkat 9000, LLC from any claims, damages, losses, liabilities, and expenses arising out of your use of the Service, violation of these Terms, or infringement of any rights of another party.

12. Arbitration and Class Action Waiver

YOU AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED BY BINDING ARBITRATION AND NOT IN COURT.

YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. All claims must be brought on an individual basis.

13. Governing Law

These Terms are governed by the laws of the State in which Meerkat 9000, LLC is organized, without regard to conflict of law principles.

14. Accessibility

14.1 Accessibility Commitment

Meerkat 9000, LLC is committed to making the Service accessible to as many users as possible. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards for our core platform interface, including account management, dashboards, and navigation.

14.2 User-Customized Content

The Service allows users to customize visual elements of timer displays, including but not limited to colors, themes, backgrounds, and other display properties. You acknowledge and agree that user-applied customizations may reduce or eliminate accessibility compliance of the resulting display. The Company provides default configurations that are designed with accessibility in mind; however, we do not and cannot guarantee that user-modified displays will meet any accessibility standard, including WCAG or ADA requirements.

If you customize visual elements of the Service, you are solely responsible for ensuring that your customized configurations meet any accessibility requirements applicable to your use case, including obligations under the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, or any other applicable law or regulation.

14.3 Limitations and Disclaimer

While we make commercially reasonable efforts to maintain accessibility, we do not warrant or guarantee full compliance with WCAG, ADA, Section 508, or any other accessibility standard. Certain features of the Service, including real-time timer displays, third-party integrations, and user-generated content, may not be fully accessible to all users or assistive technologies.

To the maximum extent permitted by law, the Company disclaims all liability for any claims, damages, or losses arising from the accessibility or inaccessibility of the Service, including claims arising from user-customized content.

14.4 Reporting Accessibility Issues

If you encounter an accessibility barrier while using the Service, please contact us through the Service or at our official business address. We welcome feedback and will make reasonable efforts to address reported issues.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

16. Contact Information

If you have any questions regarding these Terms, please contact us through the Service or at our official business address.