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Frequently Asked Questions

Do I need any special hardware to run Remote Timers?
No specialized hardware is required. Remote Timers runs entirely in the cloud. All you need is a smart TV, a tablet, or a computer connected to the internet. We officially support modern browsers like Chrome, Safari, and Edge.
How do I cast a timer to my smart TV?
It's incredibly simple! 1. Open the browser on your Smart TV (or Apple TV / Roku via casting). 2. Navigate to your specific timer URL (e.g., remotetimers.com/timer/abc-123). 3. Use your dashboard to control it remotely.
Smart TV Casting Demo
How do I customize the branding and colors?
You can fully rebrand the timers to match your venue. 1. Go to your Dashboard and select Settings. 2. Upload your venue logo. 3. Enter your brand's specific Hex code to change the accent colors.
Custom Branding Example
Can I manage multiple lanes or bays at the same time?
Yes. Our multi-dashboard feature allows you to view and control up to 20 separate lanes simultaneously from a single tablet or computer stationed at your reception desk.
What happens if my internet connection drops?
If your device temporarily loses connection to the internet, your timer will continue counting down locally using internal clocks. It will automatically re-sync with the server exact state the moment your connection restores.
How accurate is the real-time sync?
Our system utilizes real-time WebSocket technologies resulting in millisecond-precision synchronization. This makes it perfect for competitive axe throwing tournaments or timed escape room events.
Can I create preset game modes or custom durations?
Absolutely. Rather than manually typing in times, you can build Presets under the 'Timers' tab. Setting up a '30-Minute Walk-in' or '90-Minute Premium Session' takes just one click.
Is there a limit to how many TVs I can connect?
Depending on your subscription tier, you can connect anywhere from a single display to entirely unrestricted scaling up to 50 concurrent displays across a massive entertainment complex.
How does the 30-day free trial work?
You get full, unrestricted access to the complete platform for 30 days. You will need to enter a credit card to prevent spam accounts, but you will not be charged a penny until day 31. You can cancel with one click in the billing portal anytime before then.
How do I upgrade from my Free Trial to a Paid Subscription?
You don't need to do anything! If you haven't canceled your trial by the 30th day, your account will smoothly transition to the monthly billing cycle using the card on file.

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